The SBI Life Certificate submission process allows pensioners receiving pension through State Bank of India to confirm that they are eligible for continued pension payments.
SBI pensioners can submit a Life Certificate digitally through Jeevan Pramaan, physically at an SBI branch or through available doorstep services. Eligible SBI staff pensioners and family pensioners may also find a separate Video Life Certificate facility inside the official MyHRMS application.
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| SBI pensioners can submit a Life Certificate through Jeevan Pramaan, an SBI branch or available doorstep services. |
This guide explains the available submission methods, Jeevan Pramaan Face Authentication, biometric submission, SBI branch procedure, doorstep services, Life Certificate status checking and common problems.
Last reviewed: July 18, 2026
Table of Contents
- SBI Life Certificate: Quick Information
- What Is an SBI Life Certificate?
- When Should Pensioners Submit It?
- Available Life Certificate Submission Methods
- Details Required for Digital Life Certificate
- Jeevan Pramaan Face Authentication
- Mobile Requirements for Face Authentication
- How to Submit through the Jeevan Pramaan Face App
- Biometric Submission at a Centre or Branch
- Physical Submission at an SBI Branch
- Doorstep Life Certificate Services
- PensionSeva Video Life Certificate Update
- MyHRMS Video Life Certificate for SBI Staff Pensioners
- How to Check Life Certificate Status
- How to Download the Digital Life Certificate
- Common Problems and Solutions
- What Happens If It Is Not Submitted?
- Official SBI and Jeevan Pramaan Support
- Security Tips for Pensioners
- Frequently Asked Questions
- Final Summary
SBI Life Certificate Submission: Quick Information
| Document | Annual Life Certificate |
|---|---|
| Main digital service | Jeevan Pramaan Digital Life Certificate |
| Official website | jeevanpramaan.gov.in |
| Face Authentication | Jeevan Pramaan Face App with AadhaarFaceRD |
| Physical submission | Pension-paying branch or another SBI branch accepting Life Certificates |
| Doorstep methods | PSB Alliance, India Post doorstep service and applicable SBI assistance |
| PensionSeva VLC | Closed for public PensionSeva users |
| Life Certificate status | Available through Jeevan Pramaan and eligible PensionSeva access |
What Is an SBI Life Certificate?
A Life Certificate is a periodic declaration confirming that a pensioner is alive and remains eligible to receive pension payments.
The certificate is submitted to the Pension Disbursing Agency, such as the bank that credits the pension. State Bank of India records the accepted Life Certificate against the pension account for continued pension processing.
A Life Certificate may be submitted in two main forms:
- Digital Life Certificate: An Aadhaar-authenticated electronic certificate generated through Jeevan Pramaan.
- Physical Life Certificate: A paper certificate submitted through an SBI branch or another permitted conventional method.
Jeevan Pramaan is an additional digital facility. Pensioners who cannot or do not wish to use Aadhaar-based digital authentication may continue to use an accepted physical Life Certificate method.
When Should SBI Pensioners Submit a Life Certificate?
SBI currently states that pensioners should submit the required Life Certificate or related undertaking during the annual submission period for continuous pension payment.
- Pensioners below 80 years of age generally submit the annual Life Certificate in November.
- Pensioners aged 80 years or above can generally submit it during October or November.
The exact timeline can depend on the pension scheme, Pension Sanctioning Authority, government instructions and any special extension announced for a particular year.
Pensioners should follow the current communication issued by SBI and their Pension Sanctioning Authority instead of relying only on an old calendar-year notice.
Available SBI Life Certificate Submission Methods
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| Life Certificate options include face authentication, biometric verification, SBI branch submission and approved doorstep services. |
| Method | Authentication | Suitable for |
|---|---|---|
| Jeevan Pramaan Face App | Aadhaar-based face authentication through a supported mobile camera | Pensioners who can use an Android phone or iPhone |
| Biometric Jeevan Pramaan | Aadhaar fingerprint or iris authentication | Pensioners visiting a CSC, bank, government office or Jeevan Pramaan Centre |
| SBI Branch | Physical or available digital verification | Pensioners preferring branch assistance |
| PSB Alliance Doorstep Banking | Doorstep collection or assisted service according to availability | Pensioners who find branch visits difficult |
| India Post Doorstep DLC | Aadhaar biometric authentication assisted by a Postman or Gramin Dak Sevak | Pensioners requesting doorstep Jeevan Pramaan assistance |
| MyHRMS Video Life Certificate | Video-based identification inside MyHRMS | Eligible SBI staff pensioners and family pensioners |
Not every method is available to every pension category. Public pensioners and retired SBI staff should use the option applicable to their pension account and user profile.
Details Required for a Digital Life Certificate
Keep the following information ready before generating a Jeevan Pramaan Digital Life Certificate:
- Aadhaar number or Virtual ID
- Pensioner’s name as recorded in official records
- Mobile number that can receive an OTP or acknowledgement
- Pension Payment Order number
- Pension account number
- Name of the Pension Sanctioning Authority
- Name of the Pension Disbursing Agency
- Bank name and other pension-payment details requested by the application
The Aadhaar number should be seeded or registered with the Pension Disbursing Agency for Aadhaar-based Digital Life Certificate processing.
Enter the PPO number, bank and pension-authority details carefully. Incorrect information can result in the Digital Life Certificate being rejected by the Pension Disbursing Agency.
Jeevan Pramaan Face Authentication
Jeevan Pramaan Face Authentication allows an eligible pensioner to generate a Digital Life Certificate using the camera on a supported Android phone or iPhone.
Unlike the traditional fingerprint or iris method, the mobile Face App does not require a separate biometric scanner. Face authentication is completed through the mobile camera and the AadhaarFaceRD service.
The pensioner can complete the process personally or receive assistance from another person acting as the operator. The pensioner can also register as the operator.
Use the official Jeevan Pramaan download page:
Official Jeevan Pramaan Application Download Page
Mobile Requirements for Jeevan Pramaan Face Authentication
Android Requirements
- Android 9.0 or a later supported version
- An unrooted Android device
- A working front or rear camera as required by the application
- AadhaarFaceRD installed from Google Play
- Jeevan Pramaan Face App installed through the official source
- Working internet access
iPhone Requirements
- iOS 14.0 or a later supported version
- An unmodified device
- A working camera
- AadhaarFaceRD installed from the Apple App Store
- Jeevan Pramaan Face App installed through the official source
- Working internet access
Application and operating-system requirements may change. Check the current official Jeevan Pramaan download page before starting.
How to Submit SBI Life Certificate through Face Authentication
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| Install the official Jeevan Pramaan apps, enter pension details, complete the face scan and save the generated Pramaan ID. |
- Open the official Jeevan Pramaan download page .
- Install AadhaarFaceRD from the official Google Play or Apple App Store listing.
- Install the official Jeevan Pramaan Face App.
- Open the Jeevan Pramaan application and allow the necessary camera and device permissions.
- Complete the one-time operator identification process. The pensioner may act as the operator.
- Enter the operator details and complete the OTP or authentication process displayed by the application.
- Select the option to generate a Digital Life Certificate for the pensioner.
- Enter the pensioner’s Aadhaar number or Virtual ID and other requested information.
- Enter the PPO number, pension account details, Pension Sanctioning Authority and Pension Disbursing Agency carefully.
- Review the information and provide the requested consent.
- Start the pensioner’s face scan.
- Keep the phone steady in a well-lit location and follow the instructions displayed on the screen.
- Blink or make the requested movement when instructed by the application.
- After successful Aadhaar face authentication, the Digital Life Certificate should be generated.
- Note the Pramaan ID displayed in the application or received through SMS.
Generating a Pramaan ID confirms that the Digital Life Certificate was created. Final acceptance depends on the Pension Disbursing Agency receiving and matching the submitted information.
Jeevan Pramaan Biometric Submission at a Centre or Branch
Pensioners who cannot use Face Authentication may generate a Digital Life Certificate using Aadhaar-based fingerprint or iris authentication.
The pensioner may visit:
- A participating SBI branch
- A Citizen Service Centre
- A Jeevan Pramaan Centre
- An office of the Pension Disbursing Agency
- Another participating government office or authorised location
General procedure:
- Visit an available Jeevan Pramaan service location.
- Provide the Aadhaar or Virtual ID and pension details.
- Ask the operator to enter the PPO, account and pension-authority information carefully.
- Complete fingerprint or iris authentication.
- Wait for the Jeevan Pramaan generation confirmation.
- Keep the Pramaan ID received through SMS.
To find a nearby service location, use:
Locate a Jeevan Pramaan Centre
The generated Digital Life Certificate is electronically available to the Pension Disbursing Agency. A separate paper copy generally does not need to be submitted to the bank unless the bank requests additional clarification.
Physical Life Certificate Submission at an SBI Branch
Physical Life Certificates continue to be accepted by SBI. Aadhaar-based authentication is not the only available Life Certificate method.
General steps:
- Obtain the applicable Life Certificate form from SBI or the relevant Pension Sanctioning Authority.
- Fill in the pensioner’s name, PPO number, pension account and other requested details.
- Visit the pension-paying SBI branch or another SBI branch accepting Life Certificates.
- Carry suitable identification, pension-account details and PPO information as advised by the branch.
- Sign the certificate in the presence of the authorised official where required.
- Submit the completed document and obtain an acknowledgement.
- Keep the acknowledgement until the Life Certificate is reflected in the pension records.
Aadhaar is necessary for Jeevan Pramaan Digital Life Certificate generation, but it should not be described as compulsory for every conventional physical Life Certificate method.
Unable to Visit the Branch
SBI states that special assistance may be available for physically challenged, incapacitated or other pensioners unable to present themselves at the branch.
Depending on eligibility and local arrangements, a bank official may visit the pensioner’s residence or hospital to obtain the Life Certificate.
Contact the pension-paying branch before relying on this facility because availability and procedure can differ.
SBI Life Certificate through Doorstep Services
PSB Alliance Doorstep Banking
SBI lists PSB Alliance Doorstep Banking as an available option for Life Certificate collection or assistance.
Pensioners can check the current eligibility, location coverage, booking method and applicable service charges through:
- PSB Alliance official website
- PSB Doorstep Banking mobile application
- Doorstep Banking contact number currently listed by SBI: 9152220220
Do not pay money to an unknown caller or agent without confirming that the request was booked through an official channel.
India Post Doorstep Digital Life Certificate
Pensioners may also request Jeevan Pramaan assistance through India Post or India Post Payments Bank services where available.
A Postman or Gramin Dak Sevak can assist with Aadhaar-based biometric authentication and generate the Digital Life Certificate at the pensioner’s doorstep.
This method generally requires:
- Aadhaar number or Virtual ID
- Aadhaar registration with the Pension Disbursing Agency
- PPO number and pension details
- Address and mobile number
- Successful Aadhaar biometric authentication
Service charges and booking methods may change. Confirm the current amount and process through an official India Post or IPPB channel before booking.
SBI PensionSeva Video Life Certificate Update
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| The public PensionSeva VLC service is closed, while eligible SBI staff pensioners may use the separate MyHRMS Life Certificate facility. |
Do not follow old instructions asking public pensioners to:
- Login to PensionSeva and select Video Life Certificate
- Schedule a PensionSeva video call
- Wait for video verification by a PensionSeva official
The official PensionSeva portal now directs pensioners to Jeevan Pramaan for Digital Life Certificate submission.
PensionSeva can still provide eligible registered users with access to Life Certificate status and other pension-related information.
For PensionSeva registration and login guidance, read: SBI PensionSeva Login Guide .
MyHRMS Video Life Certificate for SBI Staff Pensioners
The closure of the public PensionSeva Video Life Certificate should not be confused with the separate MyHRMS facility for eligible SBI staff pensioners.
The official MyHRMS application currently lists Video Life Certificate submission as a feature for eligible SBI employees, pensioners and family pensioners.
Availability can depend on:
- An active MyHRMS pensioner profile
- Eligible SBI staff-pensioner or family-pensioner status
- A verified photograph in HRMS records
- The Life Certificate service being enabled in the user’s profile
- Successful approval by the authorised SBI official
The general MyHRMS flow may include:
- Install or update the official MyHRMS application.
- Login using authorised pensioner credentials.
- Open the Life Certificate service.
- Select the available video or offline-submission option.
- Record the requested video and answer the displayed questions clearly.
- Submit the recording.
- Wait for review by the authorised SBI official.
- Check the SMS or email sent after approval or rejection.
The exact screen and eligibility may change. Follow the options displayed in the current official MyHRMS app.
Official MyHRMS App Links
Retired SBI employees looking for authorised HRMS access can read: SBI HRMS Login Guide .
How to Check SBI Life Certificate Status
Through SBI PensionSeva
- Visit pensionseva.sbi.bank.in .
- Login with the registered PensionSeva User ID and password.
- Open the available Life Certificate Status service.
- Review the latest status recorded for the pension profile.
Through Jeevan Pramaan
After generating the Digital Life Certificate, use the Pramaan ID to access the pensioner service:
Jeevan Pramaan Pensioner Login
The downloaded certificate or pensioner interface may show whether the Digital Life Certificate has been accepted or rejected by the relevant authority.
A generated Pramaan ID does not always mean the pension records have already been accepted. Check the status and contact the Pension Disbursing Agency when a rejection or mismatch is shown.
How to Download the Digital Life Certificate
- Open the official Jeevan Pramaan Pensioner Login .
- Enter the Pramaan ID generated during submission.
- Request the OTP.
- Enter the OTP received on the mobile number.
- Login and open the available Digital Life Certificate.
- Download the PDF for your records.
Store the PDF securely. It may contain personal, pension and identification information that should not be shared publicly.
Common Life Certificate Problems and Solutions
| Problem | What to check |
|---|---|
| Face scan is failing | Improve lighting, clean the camera, hold the phone steady and follow the blink or movement instructions. |
| Aadhaar authentication failed | Check the Aadhaar or VID, app permissions and device compatibility. Try an authorised biometric centre when Face Authentication repeatedly fails. |
| PPO details are rejected | Confirm the PPO number, pension authority, disbursing agency, account number and pensioner name. |
| Aadhaar is not seeded | Contact the pension-paying branch or Pension Disbursing Agency to check Aadhaar registration before using Jeevan Pramaan. |
| Pramaan ID not received | Check the mobile number entered during submission and confirm whether the app displayed the Pramaan ID after authentication. |
| DLC status shows rejected | Contact the Pension Disbursing Agency, correct the inaccurate details and generate a new Digital Life Certificate where advised. |
| Status not visible in PensionSeva | Allow time for processing, verify the Jeevan Pramaan status and contact the pension-paying branch when the record remains unavailable. |
| Unable to travel to a branch | Consider Face Authentication, PSB Alliance, India Post doorstep DLC or special branch assistance where eligible. |
| MyHRMS VLC option missing | Confirm staff-pensioner eligibility, app version, verified HRMS photograph and profile access with the authorised SBI office. |
What Happens If the Life Certificate Is Not Submitted?
An annual Life Certificate is required to confirm continued pension eligibility.
If the required certificate is not recorded within the applicable period, pension payment may be held or stopped until a valid Life Certificate is submitted and accepted.
If this happens:
- Submit a valid Life Certificate through an available method.
- Keep the acknowledgement or Pramaan ID.
- Check whether the certificate is accepted.
- Contact the pension-paying branch if pension does not resume.
- Ask whether any additional declaration or verification is required.
Release of a stopped pension or arrears may require processing by the bank and the relevant pension authority. Submission does not necessarily result in an immediate same-day credit.
Official SBI and Jeevan Pramaan Support
SBI Pension Support
- SBI Contact Centre: 1800 1234
- SBI Contact Centre: 1800 2100
- SBI toll-free: 1800 425 3800
- SBI toll-free: 1800 11 2211
- Other number: 080-26599990
- Customer-care email: customercare@sbi.co.in
- PensionSeva login support: support.pensionseva@sbi.co.in
- SMS grievance: Send UNHAPPY to 8008202020.
Jeevan Pramaan Support
- Helpdesk: 1800 111 555
- Email: jeevanpramaan[at]gov[dot]in
- Official Jeevan Pramaan Portal
For PPO mismatches, rejected records or pension-payment problems, contact the pension-paying branch or the relevant Pension Disbursing Agency.
Security Tips for SBI Pensioners
- Use only official SBI, Jeevan Pramaan, PSB Alliance or India Post channels.
- Install applications only from an official app store or government website.
- Do not install APK files received through WhatsApp, SMS or email.
- Never share an OTP, HRMS password, PensionSeva password, M-PIN or security answer.
- Do not allow an unknown person to keep a photograph or copy of pension documents.
- Review all PPO, bank and pension-authority information before submitting a DLC.
- Do not publicly upload the Digital Life Certificate PDF or Pramaan details.
- Ask for an acknowledgement after branch or doorstep submission.
- Check the Life Certificate status instead of relying only on a verbal assurance.
- Do not pay money to a caller claiming that pension will stop immediately unless a payment is made.
Frequently Asked Questions
What is the official portal for SBI Digital Life Certificate submission?
The Digital Life Certificate is generated through the official Jeevan Pramaan service at jeevanpramaan.gov.in .
Can an SBI pensioner submit a Life Certificate from home?
Yes. Available options may include Jeevan Pramaan Face Authentication, PSB Alliance Doorstep Banking, India Post doorstep Digital Life Certificate and applicable special SBI branch assistance.
Does the Jeevan Pramaan Face App require a fingerprint scanner?
No. The Android and iOS Face App uses the supported mobile device’s camera and does not require a separate biometric scanner.
Which phones support Jeevan Pramaan Face Authentication?
The official download page currently lists Android 9.0 or above and iOS 14.0 or above on unmodified devices. Check the current official requirements before installation.
Is Aadhaar compulsory for every Life Certificate method?
Aadhaar number or Virtual ID is required for Jeevan Pramaan Digital Life Certificate generation. SBI continues to accept physical Life Certificates, which are a separate conventional method.
Can I submit a physical Life Certificate at an SBI branch?
Yes. SBI states that physical Life Certificates continue to be accepted and can be submitted through pension-disbursing branches or another available SBI branch.
Is the SBI PensionSeva Video Life Certificate still available?
No. The public PensionSeva Video Life Certificate product is closed. Public pensioners should use Jeevan Pramaan or another approved submission method.
Can SBI staff pensioners still use Video Life Certificate?
The official MyHRMS application still lists Video Life Certificate submission for eligible SBI pensioners and family pensioners. It is separate from the closed public PensionSeva VLC service.
Can I check Life Certificate status through PensionSeva?
Yes. Life Certificate Status remains listed as an available PensionSeva service for eligible registered users.
What is a Pramaan ID?
The Pramaan ID is the unique identifier generated after successful Jeevan Pramaan Digital Life Certificate creation. It can be used to access and download the certificate.
Do I need to submit the Jeevan Pramaan PDF again at the SBI branch?
The generated Digital Life Certificate is electronically available to the Pension Disbursing Agency. A separate branch submission is generally unnecessary unless SBI requests clarification or the record is rejected.
What should I do if my Digital Life Certificate is rejected?
Contact the Pension Disbursing Agency, check the PPO, account and authority details, and generate a corrected Digital Life Certificate when advised.
Can a pensioner aged 80 or above submit the Life Certificate in October?
SBI currently states that pensioners aged 80 years or above may submit during October and November. Other pensioners generally submit during November, subject to current instructions.
What happens when a Life Certificate is not submitted?
Pension payment may be stopped or held until a valid certificate is submitted and accepted. Contact the pension-paying branch when payment does not resume after submission.
Final Summary
SBI pensioners can submit their annual Life Certificate digitally through Jeevan Pramaan Face Authentication or biometric verification, physically through an SBI branch or through available doorstep services.
The public SBI PensionSeva Video Life Certificate service is closed. However, eligible SBI staff pensioners and family pensioners may have access to a separate Video Life Certificate service through MyHRMS.
Use the method applicable to your pension category, enter PPO and pension details accurately, retain the acknowledgement or Pramaan ID and check whether the certificate has been accepted.
For pension-payment or record problems, contact the pension-paying SBI branch or relevant Pension Disbursing Agency.