SBI HRMS Forgot Password – Reset Login for Employees & Pensioners

SBI HRMS Forgot Password: Complete Guide for Employees & Pensioners

For employees and pensioners of State Bank of India, the SBI HRMS portal is a vital digital tool to access payslips, leave records, pension details, and other HR services. But what happens if you forget your password or cannot log in? In this guide, we'll walk you step by step through how to reset your password on SBI HRMS for both pensioners and employees, help with common errors, and share tips to keep your account secure.

What is SBI HRMS & Why Forgot Password Happens

The HRMS (Human Resource Management System) of SBI is a unified system used by current staff and retired employees for various HR and pension functions. Over time, the HRMS portal’s domain changed from hrms.onlinesbi.com to hrms.sbi as part of SBI’s rebranding and domain consolidation. (State Bank of India)

When you forget your password, you’ll need to use the “Forgot Password” feature on the HRMS login page (or in some cases reset your Active Directory password, for employees). This article explains both paths.

We’ll cover:

How pensioners reset their HRMS password
How employees reset (via AD / ADS)
Using the myHRMS app
Common errors & fixes
Post-reset security tips
FAQs

SBI HRMS Portal & Legacy Domain Change

Before we dive into reset steps, it’s important to know the correct HRMS login domain:

Old URL: hrms.onlinesbi.com — this was the older domain used for HRMS access.
New (current) URL: hrms.sbi (i.e. https://hrms.sbi) — effective from October 13, 2023.
Users using the old URL will be prompted to switch to hrms.sbi.

At the time of writing, the official portal shows a login page with “Forgot Password” option. (hrms.bank.sbi)

Always verify you're on the correct domain before entering credentials, as phishing sites may mimic old domains.

SBI HRMS Forgot Password for Pensioners: Step-by-Step

This section is for retired employees or pensioners using HRMS.

Open your browser and navigate to https://hrms.sbi (or the HRMS login page).
On the login screen, click “Forgot Password” (or similar link).
Enter your PF Index number (your HRMS user-ID for pensioners) in the field.
Choose how you’d like to receive OTP (via registered email or registered mobile).
Enter the OTP you receive within the stipulated time.
Set a new password (meeting the portal’s password rules).
Login again using PF Index + new password.

Important notes & variations:

If your registered email or mobile is outdated, the OTP won’t reach you. In such cases, you must approach your Circle PPG / HR team to update contact details first. (sbipacc.org)
Some pensioner manuals mention that at first login (for new users), the default password is sbi123 (lowercase) which you must change immediately. (sbipensionerspune.org)
Once successfully reset, you can access pensioner self-service modules in HRMS (e.g. pension slips, communication details). If “Forgot Password” Doesn’t Work (Pensioners)

Make sure you typed PF Index correctly (without leading zeros, unless specified).
Check your SMS inbox, spam folder for email, or possible network delay.
Wait a few minutes and retry OTP.
For old or incorrect registered contact info, request PPG / HR update and then immediately retry the "Forgot Password" flow.
In rare cases, your HRMS account might be locked—seek help from Circle PPG or SBI HR support.

SBI HRMS Forgot Password for Employees (Staff)

Employees of SBI don’t reset their password within HRMS itself; their authentication is tied to Active Directory (AD / ADS), and HRMS simply uses that credential.

The SBI HRMS user manual states: “Employee can reset password through https://ads.bank.sbi/ as password authentication is done through ADS.”
Meaning: if you forget your password as an employee, you need to reset your ADS / AD credential first (via ADS portal).
After resetting ADS, you then login to HRMS using PF Index + the newly reset AD password.

If you are a sub-staff or non-regular employee, sometimes you might need to coordinate with your department admin to create or reset ADS ID.

ADS Reset Tips for Employees

Visit https://ads.bank.sbi (the official ADS portal).
Make sure you select correct domain / staff category if prompted.
Use your staff registration / recovery details (employee ID, registered email or mobile) as required.
After resetting ADS, clear browser cache and revisit hrms.sbi to login with PF Index + new ADS password.
If you see “Kindly reset your password through ADS” message in myHRMS app (for mobile), that confirms you need to do the ADS reset first. (Facebook)

Resetting via the MyHRMS Mobile App

Many users prefer to access HRMS through the MyHRMS mobile application, available on Android and iOS:

Android: MyHRMS on Google Play Store (used by both employees & pensioners) (Google Play)
iOS: MyHRMS on Apple App Store (Apple)

If your password is forgotten, the same reset rules apply:

Pensioners: use “Forgot Password” inside web login (app typically redirects or uses same backend).
Employees: reset via ADS first, then login via app with PF Index + new ADS password.

Be cautious: some users report that the app may sometimes display “Kindly reset your password via ADS” when password is stale.

Common Errors & How to Troubleshoot

When doing a SBI HRMS Forgot Password reset, you might face these issues:

Error / Issue	Possible Cause	Fix / Action
OTP never arrives	Email/mobile outdated, SMS gateway delay	Confirm your registered contact, retry, ask HR to update
“Invalid PF Index” or user not found	Wrong ID format (leading zeros)	Verify PF Index format; try entering without zeros
“Account locked” / too many wrong attempts	Several failed tries	Wait some time (30 mins or more), or contact HR/PPG to unlock
Domain / URL errors	Using old `hrms.onlinesbi.com`	Use new domain `hrms.sbi`
App showing “Reset via ADS”	You're an employee and AD password expired	Reset ADS first, then login

If the issue persists, contact your Circle PPG / SBI HR / Support Desk with your PF Index, branch code, and error screenshot.

Security Best Practices Post Reset

Once you’ve regained access via SBI HRMS forgot password reset, here are some security practices to follow:

Choose a strong password — mix uppercase, lowercase, digits, special characters.
Avoid common or sequential passwords (like “Password123”).
Do not reuse old passwords (if the system prevents reuse).
Avoid saving password in plain text files or browser auto-save, especially on shared or public devices.
Always check the URL / domain before typing credentials — confirm https://hrms.sbi.
Log out completely after finishing your session, especially on shared computers.
Update your mobile / email in HRMS immediately if changed — that ensures future OTP resets work smoothly.

While SBI’s public personal banking password guidelines require a mix of character types and change at intervals (for their online banking) (retail.onlinesbi.sbi), HRMS may have its own rules — so adhere to the rules shown in the reset form.

HRMS vs PensionSeva: What’s the Difference?

It’s common for pensioners to confuse HRMS with PensionSeva. Here’s the distinction:

HRMS: Internal system for SBI employees and pensioners, used for payslips, pension administration, profile updates, etc.
PensionSeva: Public SBI portal specifically for pension services (download pension slips, view transaction history, etc.). (pensionseva.sbi)

If your aim is just pension slip download or pension statement, sometimes PensionSeva suffices; but for full profile, communication updates, life certificate, etc., HRMS is required.

Best Practices to Avoid Future Password Loss

Keep your registered email & mobile always up to date in HRMS.
Enable reminders to change your password before expiration (if HRMS enforces expiry).
Bookmark the correct HRMS URL (hrms.sbi) and never use suspicious links.
Use a secure password manager to store strong credentials.
Do not share your login credentials with anyone, even colleagues.
Check HR circulars — occasionally new features or domain changes are announced (e.g. HRMS URL migration in 2023).

Quick Flowcharts (in words)

For Pensioners (Forgot Password flow):
Forgot Password → Enter PF Index → OTP via email / SMS → Set new password → Login

For Employees (AD integrated flow):
Forgot password → Reset via ADS portal → Login HRMS via PF Index + new ADS password

Frequently Asked Questions (FAQs)

Q1. How do I reset SBI HRMS password if I’m a pensioner?

Answer: Use the “Forgot Password” option on the HRMS login page (https://hrms.sbi). Enter your PF Index, select OTP delivery via your registered email/mobile, verify OTP, and set a new password.

Q2. I didn’t get the OTP for HRMS password reset. What can I do?

Recheck your registered mobile number or email. If they are outdated, contact your Circle PPG or HR team to update them and then retry the “Forgot Password” flow.

Q3. I’m an SBI employee. Why can’t I reset password inside HRMS?

Employee login is tied to ADS / Active Directory. You must reset your AD password via the ADS portal first. HRMS uses that AD credential for authentication.

Q4. What is the current SBI HRMS URL?

The current live URL is https://hrms.sbi, after migration from the older onlinesbi domain in Oct 2023.

Q5. Is PensionSeva the same as HRMS?

No. PensionSeva is a separate SBI portal for pension transaction viewing, slip download, etc. HRMS is the comprehensive internal system for employees/pensioners.

Wrap-Up & Final Tips

Resetting your password on SBI HRMS doesn’t have to be daunting. As a pensioner, the “Forgot Password” route works; as an employee, the key is resetting your ADS credential first. Remember to always use the correct domain (hrms.sbi), keep contacts up to date, and follow good security practices.

If you still face issues: document the error message, take a screenshot, and contact your Circle PPG / HR / SBI support desk with your PF Index and branch code.